UT Works Request System Help
Are you looking for help reporting an issue or creating a request in UT Works Request?
Visit the UT Works Resources site for campus users maintained by the Facilities Service Center (FSC). The resources page includes links to the UT Works Request System FAQ, video demonstrations, information about problem codes, and more.
Get Help with UT Works AiM, GO, or Mobile Devices
Do you need help with UT Works AiM, Go, or your mobile device?
Click the link for your unit below to learn whom you should contact, or the help process you should follow to receive assistance quickly. If you are are experiencing device problems, please refer to the Device Troubleshooting Guide.
- Business and Financial Services (BFS)
- Warehouse and Procurement (UT Box)
- Operating Accounts, Billing, and Project Accounting (MS Teams)
- Facilities Services (FS) Includes the units listed below
- Custodial Services
- Facilities Operations and Maintenance (FOM)
- Landscape and Integrated Building Services (LIBS)
- Planning Design and Construction (PDC)
- University Housing and Dining (UHD) — UHD employees should contact their manager or supervisor for assistance.
- Utilities and Energy Management (UEM)
Self-Service User Reference Materials
Self-service user guides are available for users of the Operation & Maintenance (O&M) module (AiM + GO) and the Capital Planning & Project Management (CPPM) module (AiM) via SharePoint.
NOTE: The SharePoint site is only accessible to staff members of the units using the O&M and CPPM modules in UT Works.