News

UT Works Replaces WORQS for Campus Requests

Nov. 5, 2024
When UT Works went live on November 5, 2024, it replaced WORQS as the system the UT community uses to report issues and make requests for services. UT Works provides campus with an improved service request experience.

Preparing Campus Customers for UT Works

Sept. 26, 2024
As the go-live transition will include freezing WORQS to prevent customers from submitting new requests, campus customers will also receive instructions on how to request assistance with any issues that may arise during the transition window. These instructions will ensure that units transitioning to UT Works continue to support their customers across the University.

Engagement Sets Stage for ReADY Success

June 25, 2024
Because the ReADY request forms system represents the piece of UT Works that the widest-ranging segment of the UT Community will interact with, the UT Works Program chose to engage with campus early and often.

UT Works Phase 1 Update — Testing Ensures a Successful Launch

May 10, 2024
Over the past ten weeks, the Unit Testing of UT Works modules achieved an important milestone by ensuring all the parts of the Operations & Maintenance (O&M), Capital Planning and Project Management (CPPM), Go Mobile modules, and their related components perform as expected before End-to-End (E2E) testing can begin. The inclusion of teams from each involved in the UT Works Program was critical in completing testing. These participants completed over 70 different test scenarios during the unit testing period, providing valuable feedback to the implementation team.

Business unit involvement key to UT Works’ success

March 6, 2024
At every step in the process, through planning, initial design, and design confirmation, the UT Works Program has worked with the units that will be using the final product to gain insight and feedback on their processes and how UT Works can help each unit successfully implement the new system.

UT Works Program Phase 1 Spring Update

March 6, 2024
UT Works Program Phase 1 Spring Update shares the latest news for each module included in Phase 1, including Operations & Maintenance (O&M), Capital Planning and Project Management (CPPM), and ReADY (Request Forms).

UT Works Program Phase 1 Fall Update

Nov. 2, 2023
UT Works Program Phase 1 Fall Update shares the current status of each module included in Phase 1, including Operations & Maintenance (O&M), Capital Planning and Project Management (CPPM), and ReADY (Request Forms).

UT Works Program Gearing up for ReADY this Summer

June 14, 2023
This summer, the UT Works Program team will pull together a workgroup of representatives from across campus to learn more about how they submit work requests and how to best capture that information.