News

When UT Works went live on November 5, 2024, it replaced WORQS as the system the UT community uses to report issues and make requests for services. UT Works provides campus with an improved service request experience.

As the go-live transition will include freezing WORQS to prevent customers from submitting new requests, campus customers will also receive instructions on how to request assistance with any issues that may arise during the transition window. These instructions will ensure that units transitioning to UT Works continue to support their customers across the University.

During September, UT Works Trainers taught 22 classes focused on Supervisors and Warehouse Managers, Capital Planning and Project Management (CPPM) Project Managers, Asset Managers, and Central Warehouse personnel.  Some of these courses will continue through October with other training courses including Technician, Asset Manager, CPPM Inspector, CPPM Accounting, and Custodial beginning in October and continuing through go0live.

UT Works training officially begins on Tuesday, September 3, and will continue through October, with over 900 employees receiving training before Go-Live. Each business unit involved in UT Works will handle registration for their employees, following their internal processes. The registration plan helps ensure that every employee gets registered for the course(s) they need while also ensuring that units will still be able to provide services to campus consistently during the training period.

To prepare for the transition to UT Works, the UT Works Program and business units are preparing to train over 900 employees through over 100 training sessions from September through October and beyond. The training sessions will provide those who will use UT Works with the tools and skills needed to successfully transition to the new system while also providing the information they will need to feel supported during Hypercare after Go-live.

Because the ReADY request forms system represents the piece of UT Works that the widest-ranging segment of the UT Community will interact with, the UT Works Program chose to engage with campus early and often.

Mapping and assigning security roles play an important part in the planning process for UT Works as we move towards training future users in the Fall.

Over the past ten weeks, the Unit Testing of UT Works modules achieved an important milestone by ensuring all the parts of the Operations & Maintenance (O&M), Capital Planning and Project Management (CPPM), Go Mobile modules, and their related components perform as expected before End-to-End (E2E) testing can begin. The inclusion of teams from each involved in the UT Works Program was critical in completing testing. These participants completed over 70 different test scenarios during the unit testing period, providing valuable feedback to the implementation team.

At every step in the process, through planning, initial design, and design confirmation, the UT Works Program has worked with the units that will be using the final product to gain insight and feedback on their processes and how UT Works can help each unit successfully implement the new system.

UT Works Program Phase 1 Spring Update shares the latest news for each module included in Phase 1, including Operations & Maintenance (O&M), Capital Planning and Project Management (CPPM), and ReADY (Request Forms).