News

When UT Works went live on November 5, 2024, it replaced WORQS as the system the UT community uses to report issues and make requests for services. UT Works provides campus with an improved service request experience.

As the go-live transition will include freezing WORQS to prevent customers from submitting new requests, campus customers will also receive instructions on how to request assistance with any issues that may arise during the transition window. These instructions will ensure that units transitioning to UT Works continue to support their customers across the University.

Because the ReADY request forms system represents the piece of UT Works that the widest-ranging segment of the UT Community will interact with, the UT Works Program chose to engage with campus early and often.

To date, over 400 members of staff across units involved in the UT Works Program have had the opportunity to take part in UT Works demo sessions since they began back in February. These sessions have ranged from small in-person meetings with individual shops to a virtual town hall held for all Utilities & Energy Management (UEM) staff. With more demo sessions being scheduled, the number of folks getting their first look at UT Works will continue going up this summer.

Over the past ten weeks, the Unit Testing of UT Works modules achieved an important milestone by ensuring all the parts of the Operations & Maintenance (O&M), Capital Planning and Project Management (CPPM), Go Mobile modules, and their related components perform as expected before End-to-End (E2E) testing can begin. The inclusion of teams from each involved in the UT Works Program was critical in completing testing. These participants completed over 70 different test scenarios during the unit testing period, providing valuable feedback to the implementation team.

At every step in the process, through planning, initial design, and design confirmation, the UT Works Program has worked with the units that will be using the final product to gain insight and feedback on their processes and how UT Works can help each unit successfully implement the new system.

UT Works Program Phase 1 Spring Update shares the latest news for each module included in Phase 1, including Operations & Maintenance (O&M), Capital Planning and Project Management (CPPM), and ReADY (Request Forms).

UT Works Program Phase 1 Fall Update shares the current status of each module included in Phase 1, including Operations & Maintenance (O&M), Capital Planning and Project Management (CPPM), and ReADY (Request Forms).

This summer, the UT Works Program team will pull together a workgroup of representatives from across campus to learn more about how they submit work requests and how to best capture that information.