News

When UT Works went live on November 5, 2024, it replaced WORQS as the system the UT community uses to report issues and make requests for services. UT Works provides campus with an improved service request experience.

The program team and business units have worked together to ensure that everyone can get the help they need to enable them to use UT Works successfully after go-live on November 5, 2024.

At 4 p.m. on October 31, 2024, both FAMIS and WORQS will go offline. This marks the end of an era (Happy Retirement FAMIS and WORQS!) and the beginning of the transition to UT Works.

To help ensure that everyone can use UT Works successfully after go-live, the program team and business units have worked together to create multiple ways to get support when needed.

During September, UT Works Trainers taught 22 classes focused on Supervisors and Warehouse Managers, Capital Planning and Project Management (CPPM) Project Managers, Asset Managers, and Central Warehouse personnel.  Some of these courses will continue through October with other training courses including Technician, Asset Manager, CPPM Inspector, CPPM Accounting, and Custodial beginning in October and continuing through go0live.

As the go-live transition will include freezing WORQS to prevent customers from submitting new requests, campus customers will also receive instructions on how to request assistance with any issues that may arise during the transition window. These instructions will ensure that units transitioning to UT Works continue to support their customers across the University.

Transformation Network Change Champions and Leaders each play a key role in supporting their teams and coworkers.

While you may have seen the term Go-Live in previous UT Works Program communications, and some of you may even be familiar with the term cutover from working on physical infrastructure projects, you may not have heard it in connection to UT Works.  As these are both terms you certainly will be hearing a lot more often this fall, we felt it would be useful to share a quick primer on what they mean in the context of UT Works.

UT Works training officially begins on Tuesday, September 3, and will continue through October, with over 900 employees receiving training before Go-Live. Each business unit involved in UT Works will handle registration for their employees, following their internal processes. The registration plan helps ensure that every employee gets registered for the course(s) they need while also ensuring that units will still be able to provide services to campus consistently during the training period.

The Transformation Network’s Change Leaders are managers and supervisors from the various units taking part in the UT Works Program. As they are responsible for managing teams and operations, they need tools to help their teams navigate the transition to using UT Works.