News

When UT Works went live on November 5, 2024, it replaced WORQS as the system the UT community uses to report issues and make requests for services. UT Works provides campus with an improved service request experience.

UT Works is now live! Look for communications from your managers and unit leadership with additional information about how to begin using UT Works. If you have questions about getting started with UT Works, contact your manager or supervisor.

In this issue: What’s Happening During the UT Works Transition / How to Get Help with Using UT Works / Looking Ahead

The program team and business units have worked together to ensure that everyone can get the help they need to enable them to use UT Works successfully after go-live on November 5, 2024.

At 4 p.m. on October 31, 2024, both FAMIS and WORQS will go offline. This marks the end of an era (Happy Retirement FAMIS and WORQS!) and the beginning of the transition to UT Works.

In this issue: Get Ready! UT Works Goes Live this November / Getting Help After Go-Live / UT Works Training Update: Getting Ready for Go-Live / Preparing Campus Customers for UT Works / Looking Ahead

As the go-live transition will include freezing WORQS to prevent customers from submitting new requests, campus customers will also receive instructions on how to request assistance with any issues that may arise during the transition window. These instructions will ensure that units transitioning to UT Works continue to support their customers across the University.

To help ensure that everyone can use UT Works successfully after go-live, the program team and business units have worked together to create multiple ways to get support when needed.

During September, UT Works Trainers taught 22 classes focused on Supervisors and Warehouse Managers, Capital Planning and Project Management (CPPM) Project Managers, Asset Managers, and Central Warehouse personnel.  Some of these courses will continue through October with other training courses including Technician, Asset Manager, CPPM Inspector, CPPM Accounting, and Custodial beginning in October and continuing through go0live.

UT Works will go live on November 5, 2024.